Cskills Awards Customer promise

The Cskills Awards promise is our promise to you as a valued customer, presented here in a simple format that really demonstrates our passion to deliver the things that are important to you.

We promise to provide a passionate and dedicated named customer co-ordinator to support you
  • Your customer co-ordinator is available during office hours every week day
  • You'll always receive a prompt response to your query
  • We hope you never have cause to complain, but if you do, we'll ensure this is resolved keeping you informed throughout
  • Your customer co-ordinator continually updates their learning so they have the answers you need, when you need them
We promise to ensure our paperwork and administration processes are user friendly with no-fuss
  • Paperwork is easy to access and online wherever possible
  • If you need any support your customer co-ordinator is on hand to talk you through
We promise to provide you with an easy to use website for all our products and services The website is:
  • straight forward and reliable, information is easy to find
  • always available
  • always up to date and looks fresh
We promise to provide a dedicated Quality Assurance (QA) team to help and support you every step of the way
  • We conduct QA visits in line with our published standards
  • QA requirements are clear and accessible on the website at all times
We promise to communicate in a way that suits you
  • We keep you up to date using E-news, newsletters and the website
  • We provide forums and events during the year to support your business
  • We provide opportunities for you to feedback and we listen
We strive to give you an exceptional customer experience
  • We carry out annual customer research to find out what is most important to you and make changes based on the results
  • We maintain our ServiceMark Accreditation with the Institute of Customer Service (ICS) to ensure we never stand still
  • We always have your best interests at heart

Please leave us your feedback on our customer promise.