About CITB in Wales

CITB Wales, with its office base at Bridgend, leads on the organisation’s bilingual identity.

A smiling employee

The team:

Strategic Partnership Director

 To be updated.

Wales Senior Management Team

Rob Davies - Regional Delivery Manager

The role of the Regional Delivery Manager in Wales is to:

  • Be accountable for the operational management of the Area Managers and performance
  • Lead on the Work Based Learning contract, through Welsh Government, as well as other externally funded contracts
  • Set the performance and expectation levels of all operational staff through the Area Managers and teams to provide a ‘core’ measurement of performance
  • Be responsible for the preparation and performance of the Wales Operational Business Plan

 

Gareth Williams - Careers and Qualifications Manager

The role of the Careers and Qualifications Manager in Wales is to:

  • Be responsible for all qualifications and careers related matters, including the Welsh Qualifications Strategy - ensuring National Occupational Standards and Apprenticeship Frameworks and progression pathways are appropriate for Wales' learners and employers 
  • Assist training providers and employers to develop new qualifications where a need is identified and ensure new qualifications are suitable for use and are useful for the industry through the ConstructionSkills Validation Committee
  • Work with Careers Wales to develop a Careers and Recruitment strategy ensuring information and guidance messages are clear and effective
  • Assist with the ConstructionSkills UK Diversity Leadership Group in promoting diversity at levels of employment in Wales, including promoting bilingual services as outlined in ConstructionSkills’ Welsh Language Scheme
  • Gareth is a Welsh speaker

 

Donna Griffiths - Wales Strategy Manager

The role of the Sector Strategy Manager is to:

  • Develop and maintain appropriate strategies and action plans which reflect the priorities identified in the Construction Sector Skills Agreement, (Skills Action Plans and Business Plans) and develop regional priorities for the construction industry which also reflect our CITB solutions and targets
  • Develop and manage Construction Skills groups, involving a variety of senior level stakeholders who are able to make useful contributions at a national level to delivering our role as a Sector Skills Council (SSC) / ITB and to the work of the Construction Skills Network
  • Establish and maintain high level networks with influential figures involved in the skills and training arena at Assembly Member and Executive levels within Welsh Government, and through any cross party groups, in order to position the construction industry as a priority
  • Establish the position of ConstructionSkills as a leading SSC in the area with key stakeholders to positively influence and contribute to appropriate and relevant policy and investment plans in the area
  • Initiate high level partnerships which have the potential to access sources of funding to deliver relevant projects

 

Area Delivery Managers (ADMs)

Paul Marsh - Area Delivery Manager, South West Wales

The role of the South West Wales Area Delivery Manager is to:

  • Manage a team including Apprenticeship Officers
  • Manage the delivery of apprenticeship contracts and Careers Wales contracts, ensuring quality and standards are met
  • Carry out PTA contract monitoring on colleges and ensure best practice is developed across the region
  • Manage and develop strategic relationships with colleges
  • Engage with clients to maximise opportunities for SME’s and Apprenticeships through projects in the area
  • Manage and deliver relevant projects
  • Work with providers to develop skills, training and development programmes for the Industry in South West Wales
  • Work in collaboration with Welsh Government Departments and their advisors
  • Develop external partnerships
  • Support the South West Wales Construction Forum

 

Mark Whitby - Area Delivery Manager, South East Wales

The role of the South East Wales Area Delivery Manager is to:

  • Manage a team including Apprenticeship Officers
  • Manage the delivery of apprenticeship contracts and Careers Wales contracts, ensuring quality and standards are met
  • Carry out PTA contract monitoring on colleges and ensure best practice is developed across the region
  • Manage and develop strategic relationships with colleges
  • Engage with clients to maximise opportunities for SME’s and Apprenticeships through projects in the area
  • Manage and deliver relevant projects
  • Work with providers to develop skills, training and development programmes for the Industry in South East Wales
  • Work in collaboration with Welsh Government Departments and their advisors
  • Develop external partnerships
  • Support the South East Wales Construction Forum

 

Celia Williams - Area Delivery Manager, North Wales

The role of the North Wales Area Delivery Manager is to:

  • Manage a team including Apprenticeship Officers
  • Manage the delivery of apprenticeship contracts and Careers Wales contracts, ensuring quality and standards are met  
  • Carry out PTA contract monitoring on colleges and ensure best practice is developed across the region
  • Manage and develop strategic relationships with colleges
  • Engage with clients to maximise opportunities for SME’s and Apprenticeships through projects in the area
  • Manage and deliver relevant projects
  • Work with providers to develop skills, training and development programmes for the Industry in North Wales
  • Work in collaboration with Welsh Government Departments and their advisors
  • Develop external partnerships to support the North Wales Construction Forum

 

Contract Manager

Alison Dudfield - Contract Manager

It is the role of the Contract Manager in Wales to:

  • Ensure that externally funded contracts are delivered as agreed and to the required level of performance, quality and price/cost
  • Maintain positive and professional relationships with internal and external stakeholders to guarantee that contracts are managed successfully and protect CITB's reputation and credibility
  • Make certain that the formal governance of Contracts is appropriate, up to date and maintained and managed
  • Ensure that there is continuous improvement in the performance and value for money delivered
  • Be responsible for line management Contract Administration

 

Senior Finance Analyst

The role of the Senior Finance Analyst in Wales is to:

  • Provide timely and accurate financial information and advice to cost centre managers and senior management, at an operational and tactical level, to enable them to effectively manage their areas of business as well as providing ad hoc support as required
  • Undertake the preparation of monthly management accounts and quarterly forecasting for the wales office and assist in the promotion of financial awareness
  • Be responsible for the financial reporting on all projects undertaken by the Wales office and ensure that claims are submitted timely and accurately
  • Manage the process for claiming milestone payments for income generating contracts and provide support to management in following relevant funding processes
  • Act as a first point of contact for all Wales financial queries and for ensuring the correct and timely submission of invoices/claims in line with procedures, as well as making certain that debts are collected in line with financial procedures
  • CITB in Wales’ Senior Finance Analyst is ACMA qualified and has completed the PRINCE foundation course

Strategic Partnership Adviser (SPA)

CITB in Wales has two Strategic Partnership Advisers operating across the country.  The role of the SPA in Wales is to:

  • Represent the organisation as experts and advisers on Skills Strategy through use of their understanding of Welsh Government politics, policies, bills, skills strategies, environmental sustainability targets and social drivers
  • Provide support and assistance in developing and presenting the Sector Skills Agreement interests to correspond to the demands, policies and legislation operating in the Nation
  • Engage with stakeholders to encourage positive working practices and behaviours whilst keeping a focus on added value activities and partnership working in order that current and emerging needs are met
  • Work with public sector clients to maximise employment and skills outcomes from procurement processes whilst driving the delivery of Skills Action Plans through partnership working

Apprenticeship Officer

CITB in Wales has a team of 16 AO’s: 7 operating in South East Wales; 5 in South West Wales and 4 in North Wales. One of our South Wales AO’s is a Welsh learner able to deal with some queries in Welsh, while 2 of our North Wales AO’s are fluent Welsh speakers, able to deal with queries in Welsh as required.

The role of the Apprenticeship Officer in Wales is to:

  • Promote and Identify apprenticeship placement opportunities with employers who have not been involved in apprenticeships previously and from repeat business
  • Support, mentor and monitor apprentices to ensure each reaches their maximum potential and that apprentice well-being is paramount at all times including health & safety and safe guarding of the apprentices
  • To act as the main communication point to link apprentices, colleges, employers and parents/guardians in the coordination of apprenticeship delivery
  • Actively promote the benefits of CITB's own managing agency to any potential new employers to convert to full apprenticeships
  • Attend Careers Events to promote and provide students, schools and parents with the most up to date and relevant information concerning CITB Apprenticeships
  • Provide support to new apprenticeship models such as the shared apprenticeship, pathways to apprenticeships and skills competitions 
  • Identify and refer to other departments and directorates any additional opportunities for the use of CITB products and services to maximise cross selling opportunities
  • Support and implement Quality Improvement requirements within CITB's managing agency

Bilingual Co-ordinator

It is the role of the Bilingual Co-ordinator in Wales to:

  • Co-ordinate the implementation of CITB Welsh Language Scheme and ensure organisation-wide compliance with it, monitoring and reporting on this process
  • Provide advice and guidance for all CITB staff on the Welsh Language Scheme, ensuring that publications are bilingual and that aspects of bilingual design and branding are considered
  • Ensure the day to day bilingual provision of CITB services; develop and maintain databases of Welsh speaking contacts; respond to requests and complaints received relating to the Welsh Language Scheme
  • Arrange translation work through approved translators and proof read bilingual written material produced by CITB
  • Manage the development of Welsh areas of CITB Wales’ website
  • Research and map patterns of Welsh language supply and demand in the Construction field and consider these in the delivery of services and in assisting with securing funding opportunities which will support Welsh language projects
  • Support the running of fora and meetings in regions with high levels of Welsh speaking contacts and provide and receive feedback on Welsh language issues to members

Sector Skills Council (SSC) Administrator

The role of the Sector Skills Council Administrator in Wales is to:

  • Provide a full administrative and secretarial service to the Qualifications and Careers Manager, three CITB in Wales Construction Careers Advisors and CITB Wales’ Area Delivery Manager for South East Wales; provide support to the Wales Director in the absence of his PA
  • Be responsible for arranging, co-ordinating, attending and taking minutes at Wales Construction Qualifications Advisory Group meetings and the South East Wales Construction Forum
  • Issue correspondence and papers relating to the SEWCF and the Welsh Construction Qualifications Advisory Group to their members and UKCES/WAG
  • Co-ordinate Construction Ambassador training courses in Wales and assist with the delivery of 14-19 pathways activities and WAG/Careers Wales projects, such as Deconstructing the Barriers and Skills Competitions as part of the support provided to our Construction Careers Advisors
  • Ensure that promotional careers materials are kept up to date and in plentiful supply
  • Deal with queries to the office in Welsh

Customer Co-ordinator

CITB  in Wales’ team of Customer Co-ordinators provides clerical support to all Wales AO’s. 

The role of the Customer Co-ordinator in Wales is to:

  • Be responsible for delivering a professional customer service by responding effectively to enquiries, processing funding requirements, legal returns, and applications and registrations for CITB  in Wales’ products and services
  • Work within a particular business area, providing a frontline service to a range of customer types, or for a range of products and services, on behalf of our internal clients
  • Process the financial elements of schemes and contracts including:  paying grants; claiming funding; general handling of funds
  • Provide accurate advice, guidance and information to internal and external customers in line with agreements specified in CITB in Wales’ contracts
  • Deal with complaints ensuring resolutions are agreed upon and applied
  • Provide a point of contact for accurate advice and resolutions to queries and capturing and processing customer information

Find out more about CITB UK Directorates

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