Quality assurance and customer/client handover

Standard details

CITB has developed this standard in discussion with industry

Duration

½ day of 3 learning hours

If e-learning only, the duration is to be at least 50% of this.

Purpose/scope

The purpose of this standard is to provide the delegate with the knowledge to support the following:

Scope:

• an overview of the importance of quality assurance and the result of non-compliance
• designer’s specification
• reference panels and areas
• record keeping
• testing and inspection
• cleaning and protection
• sign off procedure

Occupational relevance

Training delivered against this standard would be relevant to the following occupational group(s):

• operative and craft
• supervision
• management and leadership

Candidate pre-requisites

There are no delegate pre-requisites as part of this standard, however a basic knowledge of bricklaying terminology and techniques would be beneficial.

Instruction/supervision

As a minimum, course trainers must be able to demonstrate that, in relation to this standard, they have:

• an award in education and training (or equivalent, as per requirements for approved training organisations)
• successfully completed training to this standard
• at least 2 years relevant industrial experience
• a verifiable CV

Delivery

Delivery may be in an on or off the job environment.

All materials and equipment must be of a suitable quality and quantity for delegates to achieve learning outcomes and must comply with relevant legislation.

The class size and delegate/trainer ratio must allow training to be delivered in a safe manner and enable delegates to achieve the learning outcomes.

The following delivery methods may be used in the delivery of this standard:

• classroom
• e-learning
• remote
• a blend of classroom and e-learning
• a blend of classroom and remote

This standard is considered to contain 51% or more theoretical learning.

This standard is considered to be set at a basic level.

Assessment

Methods of assessment considered appropriate for training delivered against this standard are:

For the successful completion of training, the trainer must be satisfied that the delegate has achieved all learning outcomes.

Quality assurance

Assured

Quality assurance against this standard will require initial approval of the training organisation and their content mapped to the standard.

CITB will also conduct an approval intervention, either desk-based or centre visit, to ensure the training organisation can meet the requirements of the training standard.

Approved training organisations (ATOs) will be required to present information on records of training and assessment upon request to CITB for desk-based analysis. They will also be visited annually by the CITB quality assurance team.

Renewal/refresher

There are no mandatory renewal or recommended refresher requirements for this standard.

Classification

Lifetime

(Please note standards using this classification will only be grant aided once per delegate)

Approval date

20/10/21

Review cycle

On request or 3 years from approval date.

Learning outcomes

The candidate will be able to:

• discuss what reference panels and areas are and why it is important to use them
  • PAS 70: Guide to appearance and site measured dimensions and tolerance recommendations
• explain what a designer’s specification is and what it includes
• describe what a test and inspection plan is and what they are used for
• identify who to inform regarding quality assurance
• describe the different ways of keeping records, to include:
  • hard copy
  • digital
• identify what to protect brickwork from and the methods used to do this to include:
  • adverse weather
  • contamination
  • damage
• identify why it is important to keep a clear and tidy work area and the hazards and defects associated with non-compliance
• describe the sign off and handover procedure, to include:
  • responsibilities
  • client structure

Additional information

This standard was written by The Association of Brickwork Contractors (ABC) and The Brick Development Association (BDA). Training against this standard is delivered through The ABC Assessment Centre.

https://bricktraining.co.uk

Related standards

Co-ordinating brickwork requirements with the wider project team

Materials storage and protection