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Consumer code for home builders

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Funding theme:

Innovation

Funding topic:

Productivity and new ways of working, Learning resources, Sectors and roles, Small employer support

Project lead:

Home Building Federation

Partners:

NFB; NAEA

Location:

England

Amount awarded:

£20,000

Year:

2016

Sector:

Specialist

Project summary:

This project is the first of its kind, and it will provide home builders with tools to train their staff in Consumer Protection Regulation code.

This includes responsibilities to the home-buyer and their duties in informing the home-buyer about all matters that have a bearing on their purchasing decision. This will be done through both online e-learning and webinars and will enable more staff to be trained more efficiently

Expected output:

Develop a webinar training package and an online self-assessment tool

Start Date:

01 Apr 2016

Planned end date:

31 May 2017

End of project summary

The project finished in January 2018. Approximately 7,900 people have undertaken the training and 9 large home building companies are running the training within their own companies.

The training has been positively received and feedback shows that knowledge of, and compliance with the Code, has improved.

Resources available

> Use the online self-assessment tool