My home – assess and train 900 engineers nationwide

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Productivity and new ways of working, Learning resources, Sectors and roles, New qualifications and courses, Small employer support

Willmott Dixon

Grafton (trading as Buildbase), Birmingham City Council, Rotherham Metropolitan Borough Council, Paragon and Orbit, JobCentre Plus, the Prince’s Trust, local charities and local schools

Great Britain



Infrastructure, Housing, Commercial, Specialist

The project will design a programme to assess and to train over 900 engineers nationwide to support them in developing skills needed to be a property maintenance engineer.

This will increase industry efficiency by reducing travel time and ensuring jobs are completed on a first visit basis. As a result increasing customer satisfaction.

  • Identifying skills gaps by assessing 575 engineers amongst 57 employers  
  • Develop courses to support in bridging identified skills gaps
  • Development of add-on courses for apprenticeships
  • Delivery of developed courses.

01 Apr 2016

31 Oct 2017

End of project summary

The project finished in January 2018.  A total of 1011 individuals have received training (953 employees, 38 local school children and 20 community members).  The company have achieved increased productivity, improved levels of customer service and a reduction in follow-up visits by 32%. 

Resources available

Training materials are available to upskill maintenance engineers.

Email the CITB Funding team to access them.

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