Actions from the ITC Quality Assurance review
We recently reviewed our Quality Assurance (QA) visits to help develop our services, below are the areas identified for further development.
Your Quality Consultants (QC) will now be able to offer you help with other areas of your ITC business, giving you information, advice and guidance on systems and processes. They will still cover quality assurance duties, but their business knowledge and experience is at your disposal.
QC’s will make two types of visits; planned and unannounced.
1. Planned visits
Focused to provide ITC centres the same approach as other CITB Quality Assurance visits. Frequency of visits will be based on centre activity, your QC will call to make suitable plans with you.
Planned visits dates, times and agenda will also be emailed, to help you prepare and confirm your availability.
Planned visits can cover several items, such as:
- Management systems and processes
- Ensuring centre information is up-to-date and reflects information held on our database
- Review administrator tests are up-to-date
- Examine CCTV installation and footage is to our requirements; a sample of the previous 30 days recordings will be taken*
- Evaluate samples of test logs and ID documentation
- Check test room facilities
- Make time for advice and guidance.
2. Unannounced visits
We reserve the right to make unannounced ‘drop in’ visits. Although, planned visits will take priority.
It has been agreed QC’s will now give verbal feedback to Centres during their visit. Then, within 5 working days the report confirming outcomes and any actions, will be emailed to the centre. Centres will no longer receive a letter with the report.
Please question and discuss any improvement points which may have been identified. We will continue to maintain a sanctioning rationale, based on any improvements found.
We hope you find our visits useful, helping to support and develop your centre.
Centres must ensure all staff are trained to use CCTV and able to show the QC the system in use and provide recordings, as requested.