Hire and Rental Desk Operative

Module name	Day off job training
NVQ Induction; SAP Induction; Introduction to ERR; Generic Health and Safety to include Fire Extinguisher, First Aid, Manual Handling plus PAT testing	4
Tool Hire Product Training	5
Hammers,Breakers and Drills
Diamond Cutting and Drilling
Cutting,Grinding and Abrasive Wheels
Concrete Equipment, Sanders, Planers
Cleaning and Decorating Equipment
Soft Skills	4
Customer Care; Roles and Responsibiilties;
Communication
Personal Presentation; Phone Techniques; Product Advice and Legal
Tool Hire Product Training	5
Heating, Drying and Air Conditioning plus LPG
Garden Equipment
Plumbing
Engineering Equipment
Woodworking and Fixing Equipment
Scaffold Towers, MEWPs and Booms
Soft Skills	4
Dispute Resolution; Logistics; Legislation Refresher
Demonstration Techniques; Stock Control and Housekeeping; Basic Payment Procedures; Environmental Issues
Total	22 Days

NOCN_Cskills Awards Level 2 NVQ Diploma in Hire and Rental Operations

18 months - Off job modules spread over 12 months, followed by six months' portfolio build and assessment.

Hire Association of Europe - HAE
Contact: Stuart Tyrrell
Stuart.Tyrrell@hae.org.uk
0121 380 4623
hae.org.uk