Contact CITB

For CSCS related enquiry, please contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website. Please note that we are currently experiencing high call volumes regarding card schemes.  For any other queries, please see the relevant sections below. 

Health, safety and environment (HS&E) test

• Online booking
• Email: citb.testingcustomerservices@pearson.com
• Main telephone number: 0344 994 4488
• Special assistance: 0344 994 4491
• Corporate booking: 0344 994 4492
• Working hours: 8am to 8pm, Monday to Friday; 8am to 12pm, Saturday. Closed on Bank Holidays.

Site Safety Plus (SSP)

• Postal address:
  
  Site Safety Plus
  CITB
  Bircham Newton
  King's Lynn
  Norfolk
  PE31 6RH

National Construction College (NCC) course enquiries and bookings

• Tel: 0344 994 4433
• Email: nationalconstruction.college@citb.co.uk
• Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.

Queries or complaints relating to the card schemes, such as wanting to make a card application, progress an existing application, or obtain general info about the card scheme, should be directed to the card scheme owners:

CSCS cards:
Email: customerservice@cscs.co.uk
Website: www.cscs.uk.com

CPCS and CISRS cards:
Tel: 0300 999 1177
Email: enquiries@jobcards.org
Website: www.nocnjobcards.org

CCDO cards:
Tel: 01442 217 144
Email: ndtg@demolition-nfdc.com
Website: www.ndtg.org

General grant enquiries

• Tel 0344 994 4455
• Email: levy.grant@citb.co.uk

Grant claim enquiries

• Tel 0344 994 4455
• Email: levy.grant@citb.co.uk
• Postal address:
  
  CITB Levy & Grant Customer Services
  CITB
  Bircham Newton
  Kings Lynn
  Norfolk
  PE31 6RH

General enquiries, Levy Return advice and setting up a Direct Debit to pay your Levy

• Tel 0344 994 4455
• Email: levy.grant@citb.co.uk
• Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.

Register with CITB

To be able to apply for CITB grants, you need to be registered for CITB Levy. Find out how to register with CITB.

For all queries contact

Employer.ApprenticeshipQueries@citb.co.uk

CITB Advisers can support you in diagnosing skills gaps, advising on apprenticeships, legislation and training, as well as signposting you to other sources of help and advice.

CITB Advisers provide advice to businesses on levy and grant information by discussing your needs and options with you. Our support is industry-wide and includes services for Small Medium Enterprises (SMEs), Federations and large construction employers.

You can contact an available CITB Advisor by emailing: partnershipteam@citb.co.uk.

Alternatively you can use the list below to locate any advisor in your geographical area.

Our most frequently asked questions are on the following topics:

CSCS enquiries:

For any CSCS related enquiry, please first contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website.

HS&E Test and Site Safety Plus enquiries and course bookings.

To book a HS&E Tests or Site Safety Plus course and have the opportunity to have a live chat with a advisor then please Click Here or call 0344 994 4488.

Scotland

Wales

England - South

England - Midlands and North

Head office

Telephone: 0344 994 4400
Email: welcome@citb.co.uk

Postal address:
Sand Martin House
Bittern Way
Peterborough
PE2 8TY

For media enquiries, please email press.office@citb.co.uk

This email is for journalist enquiries only.

Telephone: 0344 994 4122

Email: publications@citb.co.uk

Postal address:

Publications Department
CITB, Bircham Newton
Kings Lynn
Norfolk
PE31 6RH

For branding enquiries, as well as to request permission to use the CITB logo, please email marketing@citb.co.uk

General enquiries

• Online enquiry form
• Tel: 0344 994 4400
• Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.

Customer feedback

Fill in our online form to give us general feedback, or to let us know about something you think we did well.

CSCS feedback should be directed to https://www.cscs.uk.com/contact/

Stay up to date with CITB

Fill in our online form to tell us how you want to be kept informed by CITB.

You can choose to receive information from us by email, post or phone.

• Tel 0844 994 4047
• Email: ctdservices@citb.co.uk
• Working hours: 8.45am to 5pm, Monday to Thursday; 9am to 4pm Friday. Closed on Bank Holidays.