Contact CITB
General enquiries
For general enquiries please complete the enquiry form or call customer services using the number below:
- General enquiries form
- 0344 994 4400 (Monday to Friday, 9am to 5pm)
Other ways to contact CITB
Head office
Telephone: 0344 994 4400
Email: welcome@citb.co.uk
Postal address:
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
We aim to respond to all emails within five working days.
Chief Executive
Postal address:
Tim Balcon
Chief Executive
CITB Head Office
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
Chairman's office
Postal address:
Peter Lauener
CITB Head Office
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
Norfolk (Bircham Newton)
National Construction College
Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
Telephone: 0344 994 4433
Email: ncc@citb.co.uk
Kent (Erith)
National Construction College South
Manor Road
Erith
DA8 2AD
Glasgow (Inchinnan)
CITB and National Construction College
4 Fountain Avenue
Inchinnan
Renfrewshire
PA4 9RQ
Complete the online form to stay up to date with CITB and tell us how you want to be kept informed, you can choose to receive information from us by email, post or phone.
We welcome your comments, compliments or complaints.
Feedback about the CSCS can be given on the Construction Skills Certification Scheme website.
CITB Advisers can support you in diagnosing skills gaps, advising on apprenticeships, legislation and training, as well as signposting you to other sources of help and advice.
CITB Advisers provide advice to businesses on Levy and grant information by discussing your needs and options with you. Our support is industry-wide and includes services for Small Medium Enterprises (SMEs), Federations and large construction employers.
You can contact an available CITB Adviser by emailing: customerengagement@citb.co.uk
Alternatively you can use the list below to locate any adviser in your geographical area.
Our most frequently asked questions are on the following topics:
CSCS enquiries:
For any CSCS related enquiry, please first contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website.
HS&E Test and Site Safety Plus enquiries and course bookings.
To book a HS&E Tests or Site Safety Plus course and have the opportunity to have a live chat with an adviser, please click here or call 0344 994 4488.
Wales
|
Location |
Adviser name |
Email address |
Phone number |
|---|---|---|---|
|
Isle of Anglesey, Conwy and Gwynedd |
Aled Hughes |
|
07795 800573 |
|
Wrexham, Flintshire, Denbighshire and North Powys |
Emrys Roberts |
07881 514865 |
|
|
Ceredigion, Carmarthenshire and Pembrokeshire |
Helen Murray |
|
07500 096107 |
|
Swansea and South Powys |
Jon Davies |
07824 865551 |
|
|
Neath Port Talbot & Rhondda Cynon Taff |
Ross Baker |
07786 334801 |
|
|
Bridgend, Vale, Caerphilly and Merthyr Tydfil |
John Evans |
|
07748 238704 |
|
Cardiff, Torfaen, Blaenau Gwent, Monmouthshire, Newport |
Suzanne Perkins |
|
07770 678353 |
Scotland
|
Location |
Adviser name |
Email address |
Phone number |
|---|---|---|---|
|
Aberdeen (City & Shire) Moray & Shetland |
Claire Gordon |
07500 0992339 |
|
|
Dundee & Angus/Perth |
Alastair Melvin |
07834 941284 |
|
|
Fife/Clackmannanshire |
Graham Donachie |
07770 447416 |
|
|
Ayrshire/Inverclyde/Renfrewshire |
Linda Jane Sutherland |
07824 456048 |
|
|
Edinburgh/Lothians |
Sarah Forbes |
07887 752136 |
|
|
North/South Lanarkshire |
Margaret Evans |
07785 278141 |
|
|
Glasgow City |
Cat McFarlane |
07799 581034 |
|
|
Highland/Eilean Siar/Orkney |
Alan Duffus |
07500 835503 |
|
|
Dumfries & Galloway/Borders |
Jim Halliday |
07876 847012 |
|
|
Argyll & Bute/Stirling/West Dunbartonshire |
William Skinner (temp) |
07500 835503 |
England
|
Location |
Adviser name |
Email address |
Phone number |
|---|---|---|---|
|
Bath |
Florence Hale |
07825 421068 |
|
|
Berkshire |
Nick Jones |
|
|
| Bexley, Bromley, Southwark and City of London |
Kerry Andrews |
07825 906684 |
|
|
Birmingham |
Jenny Dallaway |
07557 172424 |
|
|
Birmingham and Worcestershire |
Sam Elford |
07824 434170 |
|
|
Black Country |
Lorna Banks |
07866 786443 |
|
|
Buckinghamshire |
Sarah Peace |
07557 541248 |
|
|
Cambridgeshire |
Jan Rejek |
07767 325397 |
|
| Camden, Redbridge, Haringey and Waltham Forest |
James Thomas |
07747 118839 |
|
|
Cheshire and Warrington |
David Rowlands |
07887 984897 |
|
|
Cornwall and Isles of Scilly |
Karen Blacklaw |
07775 805033 |
|
|
Coventry and Warwickshire |
Philip Warwick |
07776 226051 |
|
|
Cumbria |
Monica Costelloe |
07768 208850 |
|
|
Derbyshire |
Davina Lowe |
07796 994944 |
|
|
Doncaster and Barnsley |
Ricky Sandoval |
07342 066840 |
|
|
Dorset |
Darren Lawrence |
07909 681147 |
|
|
Enfield and Barnet |
Derek Agnew |
07770 800977 |
|
|
Enterprise M3 Hampshire |
Natalie Sprake |
07768 178124 |
|
|
Essex - North |
Abbie Langridge |
07795332266 |
|
|
Essex - South |
Nikki Parsons |
Nikki.parsons@citb.co.uk | 07867 141497 |
|
Gloucestershire |
Martin Bruton |
07824 351208 |
|
|
Greater Manchester - North |
Jane Crompton Payne |
07920 070612 |
|
|
Greater Manchester - South |
James Johnson |
07909 688048 |
|
| Greenwich, Newham, Tower Hamlets and Lewisham |
Allison Stone |
07769 672649 |
|
|
Havering, Barking & Dagenham, Hackney and Islington |
Darren Humphryes |
07798 532354 |
|
|
Heart of the South West LEP area – North Devon and Exeter |
Darren Murrish |
07500 124051 |
|
|
Heart of the South West LEP area – Somerset |
Katie Smith |
07720 037256 |
|
|
Heart of the South West LEP area – South Devon |
Angus Hamilton |
07876 790029 |
|
|
Hertfordshire |
Anneli Somlo |
07768 083882 |
|
| Hillingdon, Hounslow, Ealing, Richmond Upon Thames and Kingston Upon Thames |
Marisa Chandiram |
Marisa.Chandiram@citb.co.uk |
07786 277283 |
|
Hull and Humberside |
Janice Chattaway |
07584 641767 |
|
|
Kent - North |
Stephen Aluko |
07919 533226 |
|
|
Kent - South |
Nathan Kuyper |
07387 014170 |
|
|
Lancashire |
Lorraine Richardson |
07899 818540 |
|
|
Leeds, Bradford and Keighley |
Joanna Abram |
07776 463279 |
|
|
Leicestershire |
Nathan Wilkins |
07775 702632 |
|
|
Lincolnshire |
Carole Jones |
07500 605169 |
|
|
Liverpool City Region – Liverpool City Centre, Sefton and Wirral |
Sharon Brown |
07823 520631 |
|
|
Liverpool City Region – Halton, Knowsley and St Helens |
Francis Hughes |
07770 838192 |
|
| Merton, Sutton, Croydon and Lambeth |
Samantha Mclaughlin |
07776 092946 |
|
|
Newcastle & Northumberland |
Laura Wilson |
07795 475227 |
|
|
Norfolk |
Claire Daly |
07793 666028 |
|
|
Northamptonshire |
Emma Cook |
07780 956896 |
|
|
Nottinghamshire |
Andrea Russell |
07393 796340 |
|
| Oxfordshire and Thames Valley |
Shaun Britton |
|
|
|
Peterborough |
Nicky Dady |
07770 860081 |
|
|
Sheffield and Rotherham |
Nichola Wingrove |
07827 842988 |
|
|
Stoke-on-Trent & Staffordshire |
Patricia Hicks |
07818 529563 |
|
|
Solent LEP area – Portsmouth |
Jacquee Say |
07917 556997 |
|
|
Solent LEP area – Southampton |
Heidi Greenham |
07552 251712 |
|
| South East Midlands – Milton Keynes, Bedfordshire and Luton |
Amy Gardner |
07818 521553 |
|
|
Suffolk |
Laura McNeil |
07467 330650 |
|
|
Sussex - East |
Marc Pope |
07866 786591 |
|
|
Sussex - West |
Hazel Thompson |
07771 732390 |
|
| Swindon and Wiltshire |
Jacqueline Rawlings |
07765 336916 |
|
|
Tees Valley, Durham and Sunderland |
Allison Morris |
07771 652577 |
|
|
Teesside |
Joanne Dixon |
07554 110874 |
|
|
The Marches – Shropshire, Telford & Wrekin and Herefordshire |
Trevor Oakley |
07827 358406 |
|
| Wandsworth, Hammersmith & Fulham, Kensington & Chelsea, Westminster and Harrow |
Fatimah Sulaiman-Hon |
07818 473661 |
|
|
West of England LEP area – Bristol |
Christopher Gingell |
07771 814829 |
|
|
York and North Yorkshire |
John Long |
07880 095664 |
For media enquiries, please email press.office@citb.co.uk
This email is for journalist enquiries only.
For branding enquiries, as well as to request permission to use the CITB logo, please email marketing@citb.co.uk.
You can contact our Publications Department by:
Email:Publications@citb.co.uk
Phone: 0344 994 4122
Post:
Publications Department
CITB
Q10-Neon
Quorum Business Park
Benton Lane
Newcastle Upon Tyne
NE12 8BU
- Tel 0844 994 4047
- Email:ctdservices@citb.co.uk
- Working hours: 8.45am to 5pm, Monday to Thursday; 9am to 4pm Friday. Closed on Bank Holidays.
CSCS
For CSCS related enquiry, please contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website. Please note that we are currently experiencing high call volumes regarding card schemes. For any other queries, please see the relevant sections below.
Course or test booking, and card scheme enquiries
Health, safety and environment (HS&E) test
- Online booking
- Email: citb.testingcustomerservices@pearson.com
- Main telephone number: 0344 994 4488
- Special assistance: 0344 994 4491
- Corporate booking: 0344 994 4492
- Working hours: 8am to 8pm, Monday to Friday; 8am to 12pm, Saturday. Closed on Bank Holidays.
Site Safety Plus (SSP)
Postal address:
Site Safety Plus
CITB
Sand Martin House
Bittern Way
Fletton Quays
Peterborough
PE2 8TY
National Construction College (NCC) course enquiries and bookings
- Tel: 0344 994 4433
- Email: nationalconstruction.college@citb.co.uk
- Working hours: 8am to 5pm, Monday to Thursday; 8am to 4pm, Friday. Closed on Bank Holidays.
Queries or complaints relating to the card schemes, such as wanting to make a card application, progress an existing application, or obtain general info about the card scheme, should be directed to the card scheme owners:
CSCS cards:
- Tel:
- 0344 994 4777
- Email:
- customerservice@cscs.co.uk
- Website:
- www.cscs.uk.com
CPCS cards:
- Tel:
- 0300 999 1177option 1
- Email:
- cpcs@jobcards.org
- Website:
- www.nocnjobcards.org
CISRS cards:
- Tel:
- 0300 999 1177
- Email:
- cisrs@jobcards.org
- Website:
- www.nocnjobcards.org
CCDO cards:
- Tel:
- 01442 217 144
- Email:
- ndtg@demolition-nfdc.com
- Website:
- www.ndtg.org
Levy or grant enquiries
Grants Scheme applications and enquiries
Tel: 0344 994 4455
Email: levy.grant@citb.co.uk
General enquiries, Levy Return advice and setting up a Direct Debit to pay your Levy
- Tel 0344 994 4455
- Email: levy.grant@citb.co.uk
Register with CITB
To be able to apply for CITB grants, you need to be registered for CITB Levy. Find out how to register with CITB.
CITB apprenticeships
For all queries contact: customerengagement@citb.co.uk