Contact CITB
Coronavirus - COVID-19
At present, some of our telephone information lines are unavailable. If you need to contact us, please continue to use the forms and email contacts given in the relevant sections below.
CSCS
For CSCS related enquiry, please contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website. Please note that we are currently experiencing high call volumes regarding card schemes. For any other queries, please see the relevant sections below.
Course or test booking, and card scheme enquiries
Health, safety and environment (HS&E) test
- Online booking
- Email: citb.testingcustomerservices@pearson.com
- Main telephone number: 0344 994 4488
- Special assistance: 0344 994 4491
- Corporate booking: 0344 994 4492
- Working hours: 8am to 8pm, Monday to Friday; 8am to 12pm, Saturday. Closed on Bank Holidays.
Site Safety Plus (SSP)
- Postal address:
Site Safety Plus
CITB
Sand Martin House
Bittern Way
Fletton Quays
Peterborough
PE2 8TY
National Construction College (NCC) course enquiries and bookings
- Tel: 0344 994 4433
- Email: nationalconstruction.college@citb.co.uk
- Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.
Queries or complaints relating to the card schemes, such as wanting to make a card application, progress an existing application, or obtain general info about the card scheme, should be directed to the card scheme owners:
CSCS cards:
- Tel: 0344 994 4777
- Email: customerservice@cscs.co.uk
- Website: www.cscs.uk.com
CPCS cards:
- Tel: 0300 999 1177 option 1
- Email: cpcs@jobcards.org
- Website: www.nocnjobcards.org
CISRS cards:
- Tel: 0844 815 7223
- Email: cisrs@jobcards.org
- Website: www.nocnjobcards.org
- CCDO cards:
- Tel: 01442 217 144
- Email: ndtg@demolition-nfdc.com
- Website: www.ndtg.org
Levy or grant enquiries
Grants Scheme applications and enquiries
Tel: 0344 994 4455
Email: levy.grant@citb.co.uk
General enquiries, Levy Return advice and setting up a Direct Debit to pay your Levy
- Tel 0344 994 4455
- Email: levy.grant@citb.co.uk
- Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.
Register with CITB
To be able to apply for CITB grants, you need to be registered for CITB Levy. Find out how to register with CITB.
CITB apprenticeships
For all queries contact: customerengagement@citb.co.uk
Getting in touch
CITB Advisers can support you in diagnosing skills gaps, advising on apprenticeships, legislation and training, as well as signposting you to other sources of help and advice.
CITB Advisers provide advice to businesses on levy and grant information by discussing your needs and options with you. Our support is industry-wide and includes services for Small Medium Enterprises (SMEs), Federations and large construction employers.
You can contact an available CITB Advisor by emailing: customerengagement@citb.co.uk
Alternatively you can use the list below to locate any advisor in your geographical area.
Our most frequently asked questions are on the following topics:
CSCS enquiries:
For any CSCS related enquiry, please first contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website.
HS&E Test and Site Safety Plus enquiries and course bookings.
To book a HS&E Tests or Site Safety Plus course and have the opportunity to have a live chat with a advisor then please click here or call 0344 994 4488.
Wales
|
Location |
Advisor Name |
Email Address |
Phone Number |
|---|---|---|---|
|
Isle of Anglesey, Conwy and Gwynedd Caerphilly, Torfaen, Blaenau Gwent, Monmouthshire, Newport, Merthyr Tydfil, Bridgend |
Aled Hughes |
07795 800573 |
|
|
Wrexham, Flintshire, Denbighshire and North Powys |
Emrys Roberts |
07881 514865 |
|
|
Ceredigion, Carmarthenshire and Pembrokeshire |
Helen Murray |
07500 096107 |
|
|
Swansea, Neath Port Talbot and South Powys |
John Evans |
07748 238704 |
|
|
Cardiff, Vale of Glamorgan and Rhondda Cynon Taf |
Suzanne Perkins |
07770 678353 |
Scotland
|
Location |
Advisor Name |
Email Address |
Phone Number |
|---|---|---|---|
|
Dumfries and Galloway and Scottish Borders |
James Halliday |
07876 847012 |
|
|
Aberdeen (City and Shire), Moray and Shetlands |
Alastair Melvin |
07834 941284 |
|
|
Glasgow City, East Dunbartonshire and Lanarkshire (North and South) |
Cat McFarlane |
07799 581034 |
|
|
Highland, Eilean Siar and Orkneys |
Alan Duffus |
07740 073275 |
|
|
Lanarkshire (North and South) and Falkirk |
Margaret Evans |
07785 278141 |
|
|
Argyll and Bute, Stirling and West Dunbartonshire |
Laura Stoddart |
07787 005214 |
|
|
Dundee, Angus and Perth/Kinross, Fife |
Graham Donachie |
07770 447416 |
|
|
Glasgow City, Renfrewshire and East Renfrewshire |
Linda Jane Sutherland |
07824 456048 |
|
|
Clackmannanshire, Lothian(s) and Edinburgh City |
Sarah Forbes |
07887 752136 |
England
|
Location |
Advisor Name |
Email Address |
Phone Number |
|---|---|---|---|
|
Bath |
Florence Hale |
07825 421068 |
|
|
Birmingham |
Sarah Duignan |
07471 025774 |
|
|
Black Country |
Lorna Banks |
07866 786443 |
|
|
Buckinghamshire and Berkshire |
Sarah Peace |
07557 541248 |
|
|
Cambridgeshire |
Jan Rejek |
07767 325397 |
|
|
Cheshire and Warrington |
David Rowlands |
07887 984897 |
|
|
Cornwall and Isles of Scilly |
Karen Blacklaw |
07775 805033 |
|
|
Coventry and Warwickshire |
Philip Warwick |
07776 226051 |
|
|
Cumbria |
Monica Costelloe |
07768 208850 |
|
|
Derbyshire |
Davina Lowe |
07796 994944 |
|
|
Doncaster, Rotherham and Barnsley |
Ricky Sandoval |
07342 066840 |
|
|
Dorset and Surrey |
Darren Lawrence |
07909 681147 |
|
|
Enterprise M3 LEP area – Hampshire |
Heidi Greenham |
07552 251712 |
|
|
Essex |
Alan Bridgman |
07827 082270 |
|
|
Gloucestershire |
Martin Bruton |
07824 351208 |
|
|
Greater Manchester - North |
Jane Crompton Payne |
07920 070612 |
|
|
Greater Manchester - South |
James Johnson |
07909 688048 |
|
|
Heart of the South West LEP area – Somerset and Swindon and Wiltshire |
Katie Smith |
07720 037256 |
|
|
Heart of the South West LEP area – South Devon |
Angus Hamilton |
07876 790029 |
|
|
Hertfordshire |
Anneli Somlo |
07768 083882 |
|
|
Hull and Humberside |
Janice Chattaway |
07584 641767 |
|
|
Kent |
Nathan Kuyper |
Nathan.Kuyper@citb.co.uk |
07387 014170 |
|
Lancashire |
Lorraine Richardson |
07899 818540 |
|
|
Leeds, Bradford and Keighley |
Joanne Dixon |
07554 110874 |
|
|
Leicestershire and South East Midlands – Milton Keynes, Bedfordshire and Luton |
Nathan Wilkins |
07775 702632 |
|
|
Lincolnshire |
Carole Jones |
07500 605169 |
|
|
Liverpool City Region – Liverpool City Centre, Sefton and Wirral |
Sharon Brown |
07823 520631 |
|
|
Liverpool City Region – Halton, Knowsley and St Helens |
Francis Hughes |
07770 838192 |
|
|
London North |
Derek Agnew |
07770 800977 |
|
|
London South East |
Allison Stone |
07769 672649 |
|
|
London South East |
Kerry Andrews |
07825 906684 |
|
|
London South East |
Samantha Mclaughlin |
07776 092946 |
|
|
London West |
Fatimah Sulaiman-Hon |
07818 473661 |
|
|
London East |
James Thomas |
07747 118839 |
|
|
Norfolk |
Claire Daly |
07793 666028 |
|
|
North East |
Laura Wilson |
07795 475227 |
|
|
Nottinghamshire |
Susan Geary |
07818 008847 |
|
|
Peterborough |
Nicky Dady |
07770 860081 |
|
|
Sheffield |
Nichola Wingrove |
07827 842988 |
|
|
Solent LEP area – Portsmouth, Oxfordshire and Thames Valley |
Jacquee Say |
07917 556997 |
|
|
Solent LEP area – Southampton, New Forest and Isle of Wight |
Elizabeth Steel |
07768 003933 |
|
|
Suffolk |
Laura McNeil |
07467 330650 |
|
|
Sussex |
Marc Pope |
07866 786591 |
|
|
Tees Valley, Durham and Sunderland |
Allison Morris |
07771 652577 |
|
|
The Marches – Shropshire, Telford & Wrekin and Herefordshire, and Worcestershire |
Trevor Oakley |
07827 358406 |
|
|
West of England LEP area – Bristol |
Christopher Gingell |
07771 814829 |
|
|
York and North Yorkshire |
John Long |
07880 095664 |
Head office
Telephone: 0344 994 4400
Email: welcome@citb.co.uk
Postal address:
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
We aim to respond to all emails within five working days.
Chief Executive
Postal address:
Sarah Beale
Chief Executive
CITB Head Office
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
Chairman's office
Postal address:
Peter Lauener
CITB Head Office
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
Norfolk (Bircham Newton)
National Construction College
Bircham Newton
Kings Lynn
Norfolk
PE31 6RH
Telephone: 0344 994 4433
Email: ncc@citb.co.uk
Kent (Erith)
National Construction College South
Manor Road
Erith
DA8 2AD
Glasgow (Inchinnan)
CITB and National Construction College
4 Fountain Avenue
Inchinnan
Renfrewshire
PA4 9RQ
For media enquiries, please email press.office@citb.co.uk
This email is for journalist enquiries only.
You can contact our Publications Department by:
Email: Publications@citb.co.uk
Phone: 0344 994 4122
Post:
Publications Department
CITB
Q10-Neon
Quorum Business Park
Benton Lane
Newcastle Upon Tyne
NE12 8BU
For branding enquiries, as well as to request permission to use the CITB logo, please email marketing@citb.co.uk
General enquiries
- Online enquiry form
- Tel: 0344 994 4400
- Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.
Customer feedback
We welcome your comments, compliments or compaints.
CSCS feedback should be directed to https://www.cscs.uk.com/contact/
Stay up to date with CITB
Fill in our online form to tell us how you want to be kept informed by CITB.
You can choose to receive information from us by email, post or phone.
- Tel 0844 994 4047
- Email: ctdservices@citb.co.uk
- Working hours: 8.45am to 5pm, Monday to Thursday; 9am to 4pm Friday. Closed on Bank Holidays.
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