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Contact CITB

We have dedicated phone numbers and email or online forms for each type of CITB service or product. Please make sure that you use the correct number or email/form to contact us.

Course or test booking, and card scheme enquiries

Health, safety and environment (HS&E) test

Site Safety Plus (SSP)

  • Tel: 0344 994 4133
  • Postal address:

    Site Safety Plus
    CITB
    Bircham Newton
    King's Lynn
    Norfolk
    PE31 6RH

National Construction College (NCC) course enquiries and bookings

Construction Plant Competence Scheme (CPCS)

  • Online enquiry form
  • Tel: 0844 815 7274
  • Postal address:

    CPCS
    PO Box 320
    CITB, Bircham Newton
    King's Lynn
    Norfolk
    PE31 6WD
  • Working hours: 8am to 5pm, Monday to Thursday; 8am to 4pm on Friday. Closed on Bank Holidays.
  • If your feedback relates to the CSCS card scheme please contact CSCS directly.


Construction Skills Certification Scheme (CSCS)

  • Tel: 0344 994 4777
  • Web: www.cscs.uk.com/contact
  • Postal address:

    CSCS
    PO Box 114
    CITB
    Bircham Newton
    King's Lynn
    Norfolk
    PE31 6XD
  • Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.


Other card schemes

Construction Industry Scaffolders Record Scheme (CISRS)

  • Online enquiry form
  • Tel: 0844 815 7223
  • Postal address: 

    CISRS
    PO Box 1055
    CITB
    Bircham Newton
    King's Lynn
    Norfolk
    PE31 6XQ

Certificate of Competence of Demolition Operatives (CCDO)

Levy or grant enquiries

General grant enquiries

Grant claim enquiries

  • Tel: 0344 994 4455
  • Email: levy.grant@citb.co.uk
  • Postal address:

    CITB Levy & Grant Customer Services
    CITB
    Bircham Newton
    Kings Lynn
    Norfolk
    PE31 6RH

General enquiries, Levy Return advice and setting up a Direct Debit to pay your Levy

  • Tel: 0344 994 4455
  • Email: levy.grant@citb.co.uk
  • Working hours: 8am to 6pm, Monday to Friday. Closed on Bank Holidays.

Register with CITB

To be able to apply for CITB grants, you need to be registered for CITB Levy. Find out how to register with CITB.

CITB apprenticeships

England

Scotland

Wales

Approved Training Organisation (ATO) support

  • Tel: 0844 994 4047
  • Email: ctdservices@citb.co.uk
  • Working hours: 8.45am to 5pm, Monday to Thursday; 9am to 4pm Friday. Closed on Bank Holidays.

CITB offices, local advisors, publications, press office and general enquiries

Head office

  • Tel: 0344 994 4400
  • Fax: 01485 577 793
  • Email: welcome@citb.co.uk
  • Postal address:

    Bircham Newton
    Kings Lynn
    Norfolk
    PE31 6RH

We aim to respond to all emails within five working days.

Download directions and a map to our head office (PDF, 377kb)

Chief Executive

  • Postal address:

    Sarah Beale
    Chief Executive
    CITB, Head Office
    Bircham Newton
    Kings Lynn
    Norfolk
    PE31 6RH

Chairman's office

  • Postal address:

    Peter Lauener
    Carthusian Court
    12 Carthusian Street
    London
    EC1M 6EZ

Kent (Erith)

National Construction College
SouthManor Road
Erith
Kent
DA8 2 AD

Glasgow (Inchinnan)

CITB and National Construction College
4 Fountain Avenue
Inchinnan
Renfrewshire
PA4 9RQ

Telephone - 0344 994 8800
Fax - National Construction College - 0344 994 8801

Birmingham (King’s Norton)

National Construction College, Midlands 83 Lifford Lane
King’s Norton
Birmingham
B30 3JH

London (Central)

12 Carthusian Street
London
EC1M 6EZ

Leicester (Thurmaston)

Units 1 and 2 
674 Melton Road 
Thurmaston 
Leicestershire
LE4 8BB

CITB Advisors can support you in diagnosing skills gaps, advising on apprenticeships, legislation and training, as well as signposting you to other sources of help and advice.

CITB Advisors provide advice to businesses on levy and grant information by discussing your needs and options with you. Our support is industry-wide and includes services for Small Medium Enterprises (SMEs), Federations and large construction employers.

Please contact your local CITB Advisor, if you have a question for them.

For CSCS related enquiry, please contact: 0344 994 4777 between 8am to 6pm, Monday to Friday (closed on Bank Holidays), or visit the CSCS website

England

East of England

East Midlands

London and Greater London

North West England

North East

South East England

South West England

West Midlands

Yorkshire and the Humber

Scotland

Wales

For media enquiries, please email press.office@citb.co.uk

This email is for journalist enquiries only.

For out of hours media enquiries, please contact 07780 131319.

  • Tel: 0344 994 4122
  • Email: publications@citb.co.uk
  • Postal address:

    Publications Department
    CITB, Bircham Newton
    Kings Lynn
    Norfolk
    PE31 6RH

General enquiries

  • Online enquiry form
  • Tel: 0344 994 4400
  • Working hours: 8:45am to 5pm, Monday to Thursday; 9am to 4pm, Friday. Closed on Bank Holidays.

Customer feedback

Fill in our online form to give us general feedback, or to let us know about something you think we did well.

CSCS feedback should be directed to https://www.cscs.uk.com/contact/

Stay up to date with CITB

Fill in our online form to tell us how you want to be kept informed by CITB.

You can choose to receive information from us by email, post or phone.

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