If your test is booked with a Pearson Vue Professional Centre, before calling please check the HS&E Test section of our Urgent messages page for information about lockdown restrictions and changes that may affect you. Due to high demand, call wait times are currently longer than normal.
To book by phone, call 0344 994 4488. Lines are open from 8am to 8pm (Monday to Friday), and from 8am to 12pm (Saturday).
Book via an Internet Test Centre (ITC)
Please contact your local ITC centre that facilitates the HS&E Test.
If you need to rebook your test, you must reschedule it at least 72 hours before the test date:
Full details can be found in the following sections:
You can book your test:
Please make sure you have read and understood our standard booking terms and conditions (PDF, 177KB) before you make the booking.
To book by phone, call 0344 994 4488. Lines are open from 8am to 8pm Mondays to Fridays, and from 8am to 12pm on Saturdays.
Welsh booking line: 0344 994 4490
You need to make sure you have all the necessary information ready to give over the phone (see list below).
Please note that the booking phone lines are not open on Bank Holidays.
You need to have the following information ready to give when booking the test:
Make sure you do the following on the day of the test:
To book and pay for a small group of no more than 3 candidates, call 0344 994 4488.
Larger group bookings for 4 or more candidates can be made online using our Scheduler Group Booking system.
Once your account has been set up, you will be sent a web link to the system to login so that you can:
*You can request voiceovers and British Sign Language (BSL) through the system. For other types of special assistance, please email email@example.com or call 0344 994 4488 to request this.
Please make sure you have read and understood the booking terms and conditions before you make the booking.
Please note that the mobile testing service is currently unavailable due to social distancing restrictions.
The mobile testing service involves setting up a temporary test centre in a location or work site of your choosing anywhere in the UK, including Northern Ireland.
This service can be more beneficial for you and your workforce as:
If you have ongoing testing needs, you can request a semi-permanent test centre (a portable cabin) to be set up on-site.
Candidate(s) who will be taking the test will receive a confirmation email/letter confirming their test slot. If you have asked your candidate(s) be reminded of their test slot, they will receive an email or text message 24 hours before the date.
If you need to change who will be taking the test, you must do this at least 6 working days before the test date. We cannot make any changes to the list after this period.
Please email firstname.lastname@example.org or phone 0344 994 4492 if you need additional help with mobile testing bookings.
You can reschedule or cancel a test:
To cancel or reschedule a test, you need to login to the Pearson VUE test booking system. You will need the username and password you used when you first registered to use the system.
If you do not have a login, you can register for an account to manage your test booking.
You must reschedule your test at least 72 hours before the test date:
To cancel your test and get a full refund of your test fee, you need to do this online at least 72 hours before the test date.
Your test fee will not be refunded if you cancel your test less than 72 hours before the test date.
Refunds will be made:
You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date, so long as you do this at least 72 hours before the test date.
To reschedule or cancel your test, call 0344 994 4488. The line is open from 8am to 8pm Monday to Friday, and 8am to 12pm on Saturdays. The line is closed during Bank Holidays.
Refunds will be made:
You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date so long as you do this at least 72 hours before the test date (see rescheduling the test by phone above).
Full details of the booking terms and conditions are available to download.
You will need to take a completed parental consent form with you to your test and you will need to contact our customer service centre on 0344 994 4488 for help with your booking.
In the exceptional circumstance that you don’t have any photographic identification, you will also need to take a completed Under 16 confirmation of ID Form, signed by a member of the teaching staff at the school or college that you attend.