Customer service telephone lines
Due to ongoing challenges outside of our control surrounding COVID-19, we have had to temporarily close some of our customer service lines, effective from 16 November 2020. This is a temporary closure and will last until 2 December 2020 initially, in line with government lockdown restrictions. The situation will then be reviewed. Please see our Urgent messages page for more information and alternative contact details.
Advance warning: planned finance system maintenance 26 Nov - 2 Dec
Please be aware that during this period we will have limited access to finance information and it will not be possible to process grant payments. We are doing all we can to ensure minimal impact, however there could be a short delay in some grant payments being received. Thank you for your patience during this time.