Customer service telephone lines
Due to ongoing challenges outside of our control surrounding COVID-19, we have had to temporarily close some of our customer service lines, effective from 16 November 2020. This is a temporary reduced service and will be regularly reviewed in line with government advice. We will provide an update as soon as we have a clear date for services to resume as normal. Thank you for your patience. Please see our Urgent messages page for more information and alternative contact details.