19 February 2021: We are experiencing issues with the grant payment system which may affect employers receiving payments next week. We are working to resolve this issue and apologise for any inconvenience caused.
Customer service telephone lines
Due to ongoing challenges outside of our control surrounding COVID-19, we have had to temporarily close some of our customer service lines, effective from 16 November 2020. This is a temporary reduced service and will be regularly reviewed in line with government advice. We will provide an update as soon as we have a clear date for services to resume as normal. Thank you for your patience. Please see our Urgent messages page for more information and alternative contact details.