Frequently asked questions
How do I apply for a card?
Contact the card scheme you wish to apply to.
I want to take a Health, safety and environment test - how can I book this?
You can find out more information and book a test online. If you do not know the level of Health, safety and environment test you require, contact the scheme you wish to apply to for further information..
Why do I have to enter my Registration Number/Individual ID or National Insurance Number to conduct a search?
We require you to enter one unique identifier to ensure that the correct information is returned. All individuals on our database have a registration number or National Insurance Number which is why this has been deemed a mandatory field.
My National Insurance Number is not being recognised, why is this?
If you have supplied CITB with a temporary National Insurance Number, or no National Insurance Number, we are unable to conduct a valid search using this number. You should contact the relevant card scheme.
What is my Unique Learner Number, and where can I obtain this?
If an individual has opted into being registered with the Learner Records Service and has subsequently registered with CSkills Awards, CITB’s Awarding Body, they will have a Unique Learner Number which can be used as a search parameter.
If you are unable to find your Unique Learner Number ask your current or previous learning provider to collect it from the LRS organisation portal.
My card is not showing when I enter my details.
Please note that the card checking facility is updated overnight and so any new card details will not show immediately.
The system will only show cards administered by CITB.
If the details are still not showing please contact the relevant scheme.
I'm under 18 years old - will my details be shown?
No, to obtain confirmation of the cards and test details that we hold for you, please contact the relevant scheme.
My CITB Health, safety and environment test is not showing when I enter my details.
If the details are not showing please contact the relevant scheme.
My Health, safety and environment operatives test for labourers with L1 award is not showing when I enter my details
If the details are not showing please contact the CSCS scheme on 0344 994 4777.
My CSA L1 award for H&S in a construction environment test is not showing when I enter my details
If the details are not showing please contact the CSCS scheme on 0344 994 4777.
My CPCS Renewal test is not showing when I enter my details
If the details are not showing please contact CPCS on 0844 815 7274.
Why does my photo not appear when I have a card?
A photograph will only be displayed if you have passed the CITB Health, safety and environment test after 2 April 2012.
Why is the photo on the card different to the photo on the Card Checker?
The photo on the Card Checker is taken from the most recently passed CITB Health, safety and environment test. The photo on the card may have been from a previously taken test or from a photo supplied by the card holder.
My Site Safety Plus (SSP) course is not showing when I enter my details
If the details are not showing please contact SSP on 0344 994 4133.