Levy customer service telephone lines

Due to ongoing challenges outside of our control surrounding COVID-19, we have had to temporarily limit our customer service lines for Levy. The Levy telephone lines will only be available for Levy payments.

This is a temporary reduced service and will be regularly reviewed in line with government advice. We will provide an update as soon as we have a clear date for service to return to normal.

Please see our Urgent messages page for more information and alternative contact details.

Important updates about the CITB Levy

Please see information on changes to Levy bills and collection

Levy Return

Once you've registered with CITB, you need to send an annual Levy Return

How we use the levy

The levy funds that we collect from employers are invested back into the industry through training.

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