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Comments, compliments and complaints
Comments, compliments and complaints. Your feedback matters to us and we listen carefully to all comments, compliments and complaints.
Complaints policy
Find out more about CITB's complaints policy, including CITB's approach to receiving and dealing with complaints, how you can make a complaint, what you can expect from us when you do so, and how you can escalate a complainy if you are unhappy with
Dignity and respect commitment
The National Construction College (NCC) welcomes the full participation of the UK’s multi-racial and multi-cultural society, and strives to provide a well-resourced and pleasant environment for learning. The NCC requires the full co-operation of
Standards Enquiries for Delivering Training
Enquire about an existing standard by completing the form
Third party booking agent resale policy
CITB's approach to third party resellers of the Health Safety & Environment and CPCS Renewal tests
CITB policies
Find our policy and guidance documents.
Deducting levy from wages (both PAYE and Net CIS)
Although the 1996 Employment Rights Act permits deductions from earnings in certain circumstances, under the 1982 Industrial Training Act, CITB is the only organisation authorised to impose and collect CITB levy from employers in the industry.
What Support Will I Get as an Apprentice?
Learn about the personal support CITB offers to all its apprentices throughout their apprenticeship