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Complaints policy

Find out more about CITB's complaints policy, including CITB's approach to receiving and dealing with complaints, how you can make a complaint, what you can expect from us when you do so, and how you can escalate a complainy if you are unhappy with

ISG

ISG recognised that its collaborative and dynamic way of working could map well with the National Skills Academy for Construction approach to training development. But would it succeed?

North East

Find out about financial support, training and events for your business in the North East

Into Work grant

We pay grants for completed work experience for an individual on an approved further education course, where the work experience started on or after 1 September 2023, and subsequent grant for three-months completed direct employment. This grant is a

Welsh Language Policy

Wales is a dual language country where services and resources are made available bilingually to the public in Wales. In 2001, CITB committed to the Welsh Language Act (1993) by producing a Welsh Language Scheme, this meant committing to delivering

Business Plan (What We Do)

CITB’s Business Plan 2025-26. This Plan brings our Strategic Plan to life, and provides a clear, straightforward approach to how we will work over the coming year to address the skills challenges facing the industry.