Challenge
Managers and senior administrators promoted within companies were often unable to complete qualifications that would benefit their new roles.
Response
We put on an information session about adult apprenticeships in management, business administration, customer service, and team leadership at Level 2 and above, backed by a training provider who had approached us with full funding for the courses.
Six of our team signed up to a variety of apprenticeship frameworks, including a diploma, an NVQ, and English, Maths and IT qualifications. An assessor came in every month to help them with their components.
Results
They became fully qualified for the work they do, which was good for their CVs and future career progression. Some were keen to do the next level as they found the experience so personally and professionally rewarding.
Takeaways
Fully funded in-house training for senior team members is a great for any business, as it provides key qualifications that make up the backbone of an effective administrative team –without them ever having to leave the office.