Training provider and delegate support

CITB's Site Safety Plus (SSP) team offer support to both training providers who apply to become SSP centres, as well as delegates who choose SSP for their training.

Details of the type of support available are listed below.

Training provider support

Once you are approved as a SSP centre, we will provide you with a single point of contact through your named customer co-ordinator. Being dedicated to you, they build a close relationship with your centre, handling all your queries and getting you the answers you need, when you need them.

Your customer co-ordinator is your link to everything you need to know relating to Site Safety Plus and Site Construction Courses. If you are a new centre your customer coordinator will contact you to provide you with their direct contact details.

For queries from any new centres you can contact us by telephone on 0344 994 4020 and select one of the options below:

  • North for centres in northern England or Scotland
  • Central for centres in Northern Ireland, Wales or central England
  • South for centres in southern England.

Delegate support

There is also support for delegates and employers. You may want to give delegates or employers the following information so that they can get the support they need.

Replacement certificates

For replacement certificates or support with using our course search, you can contact our delegate and employer helpline on 0344 994 4133. Lines are  open 9am – 5pm Monday to Thursday; 9am – 4 pm on Friday; and closed on Bank Holidays.

CSCS enquiries

For help with CSCS card applications and to request these over the phone, delegates can call 0344 994 4777. Lines open 8am – 6pm Monday to Friday; closed on Bank Holidays.

There are also a selection of explainer videos which can support with applications and queries.

CITB Health, safety and environment (HS&E) test

For help with booking the CITB Health, safety and environment (HS&E) test, delegates can call 0344 994 4488. Lines open: 8am – 8pm Monday to Friday; 8am – 12pm on Saturday; and closed on Bank Holidays.

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