Advance warning: planned finance system maintenance 26 Nov - 2 Dec
Please be aware that during this period we will have limited access to finance information and it will not be possible to process grant payments. We are doing all we can to ensure minimal impact, however there could be a short delay in some grant payments being received.
Thank you for your patience during this time.
Telephone lines
Expected wait times on our phone lines are longer than usual. If your query is not urgent please email: levy.grant@citb.co.uk. We will continue to process Grant applications as a priority and have frozen the 20-week processing rule until 1 December 2020 to allow employers to claim grants later as a result of the disruption caused by the pandemic.