Quality assurance and customer/client handover

The purpose of training against this standard is to give candidates an overview of the different systems and requirements in place to control the quality of work and the handover process to the client.

CITB has developed this standard in discussion with industry


Minimum 3 learning hours


The purpose of training against this standard is to give candidates an overview of the different systems and requirements in place to control the quality of work and the handover process to the client.

The scope will include:

  • An overview to the importance of quality assurance and the result of non-compliance 
  • Designer’s specification
  • Reference panels and areas
  • Record keeping
  • Testing and inspection
  • Cleaning and protection
  • Sign off procedure

Occupational relevance

Training delivered against this standard would be relevant to the following occupational groups:

  • operative and craft
  • supervision
  • management and leadership.

Candidate pre-requisites

There are no candidate pre-requisites as part of this standard. However, a basic knowledge of masonry terminology and techniques would be beneficial.


As a minimum, course instructors must be able to demonstrate that, in relation to this standard, they have:

  • A train the trainer or instructional techniques course certificate
  • Successfully completed training to this standard 
  • At least 2 years relevant industrial experience
  • A verifiable CV.


Delivery may be in an on or off the job environment.

All materials and equipment must be of a suitable quality and quantity for candidates to achieve learning outcomes, and must comply with relevant legislation.

The class size and candidate/instructor ratio must allow training to be delivered in a safe manner and enable candidates to achieve the learning outcomes.

The following delivery methods may be used in the delivery of this standard:

  • classroom
  • e-learning
  • a blend of classroom and e-learning.

This standard is considered to contain 51 per cent or more theoretical training.


For the successful completion of training, the trainer will be required to make a declaration of the learner’s contribution during the course and that they are confident the learner has understood the content of the course.

Quality assurance

Quality assurance against this standard will require initial approval of the training organisation and their content mapped to the standard. 

CITB will also conduct an approval intervention, either desk-based or centre visit, to ensure the training organisation can meet the requirements of the training standard. 

Approved training organisations (ATOs) will be required to present information on records of training and assessment upon request to CITB for desk-based analysis. They will also be visited annually by the CITB quality assurance team.


Non-mandatory refresher every 3 years

Approval date

November 2018

Review cycle

Either on request or in 3 years from approval date.

Learning outcomes

The candidate will be able to

Additional guidance to support learning outcome


Discuss what reference panels/areas are and why it is important to use them

PAS 70: Guide to appearance and site measured dimensions and tolerance recommendations


Explain what a designer’s specification is and what it includes


Describe what a test and inspection plan is and what they are used for


Identify the person/people to inform regarding quality assurance 


Keep records and understand different ways of recording (including digital).


Identify what to protect brickwork from and the methods used to do this


Identify why it is important to keep a clean work area and the hazards and defects of non-compliance


Describe the sign off procedure including responsibilities and client structure.


Additional information

This standard was written by the Association of Brickwork Contractors who deliver training against this standard through the ABC Assessment Centre. 

Any guidance or support with training to this standard can be sought from the Association of Brickwork Contractors or the Brick Development Association.