Book a test

Before calling Pearson Professional Centres, please check the HS&E Test section of our Urgent messages page for further information about nation and local lockdown restrictions and changes to avoid unnecessary calls, as the call wait time is higher than normal.

Information on this page is for those looking to book the CITB Health, Safety and Environment (HS&E) test

You can take these tests by booking as:

  • an individual
  • a group booking
  • a mobile testing service (currently not operating).

The cost of taking the HS&E test is £22.

Ways to book

You can book your test:

Please make sure you have read and understood our standard booking terms and conditions (PDF, 177KB) before you make the booking.

Book online

  1. You first need to register on the Pearson VUE website.
  2. Once you have registered, you can then log onto the website to make your booking.
    Make sure you have the necessary information (see list below) ready to enter into the online system.
  3. The test fee of £21 will be taken at the time of booking. Please note that from 1 April 2021 the price of the CITB HS&E test will be changing. The price of the test will be £22.00 and candidates who book their test on or after 1 April 2021 will pay the new price of £22.00.

Book by phone

To book by phone, call 0344 994 4488. Lines are open from 8am to 8pm Mondays to Fridays, and from 8am to 12pm on Saturdays.

Welsh booking line: 0344 994 4490

You need to make sure you have all the necessary information ready to give over the phone (see list below).

Please note that the booking phone lines are not open on Bank Holidays.

Information you need to give when booking

You need to have the following information ready to give when booking the test:

  • which type of HS&E test you want to take
  • which test centre you take the test at
  • your full address
  • your CITB registration number if you have previously taken a HS&E test or applied for a CSCS, CPCS or CISRS card
  • your chosen method of payment; we accept debit and credit cards. Alternatively you can use vouchers purchased from our online shop to pay for the test
  • whether you need special assistance (e.g. translators, etc.) during your test.

On the day of the test

Make sure you do the following on the day of the test:

  • arrive at least 15 minutes before your test starts
  • bring your confirmation booking email or letter
  • bring ID that includes your photo and signature; see the full list of acceptable forms of ID (PDF, 182KB).
    If you do not have a suitable form of ID, you will need to fill in the Identification Waiver Form (PDF, 190KB). Instructions on how to complete and use the form are included in that document.
  • After your test, you must keep your Score Report safe as it has important information on it relating to your card application
  • You are required to bring and wear a face mask while at the test centre and whilst taking your exam.

Small group booking (1 to 3 candidates)

To book and pay for a small group of no more than 3 candidates, call 0344 994 4488.

Large group bookings (4 or more candidates)

Larger group bookings for 4 or more candidates can be made online using our Scheduler Group Booking system.

Once your account has been set up, you will be sent a web link to the system to login so that you can:

  • create a list of all the candidates who will be taking the test
  • select where you want them to take the test - there are 168 test centres across the country to choose from
  • pick a date and time for the test (this is subject to availability)
  • request special assistance* for a candidate(s)
  • pay for all the tests using a credit or debit card. Alternatively, you can pay with vouchers purchased from our online shop.

* You can request voiceovers and British Sign Language (BSL) through the system. For other types of special assistance, please email citb.testingspecialassistance@pearson.com or call 0344 994 4488 to request this.

Please make sure you have read and understood the booking terms and conditions (PDF 518KB) before you make the booking.

What is the mobile testing service?

Please note that the mobile testing service is currently unavailable due to social distancing restrictions.

The mobile testing service involves setting up a temporary test centre in a location or work site of your choosing anywhere in the UK, including Northern Ireland.

This service can be more beneficial for you and your workforce as:

  • it saves on your workers' time and travel costs as they will not have to travel to a fixed test centre
  • you can pick a test date and time to suit you and your workers.

If you have ongoing testing needs, you can request a semi-permanent test centre (a portable cabin) to be set up on-site.

Booking the mobile testing service

  1. Before you book the service, read and fully understand the Mobile testing terms and conditions (PDF, 309kb).
  2. Register to use the Pearson secure file transfer portal, as you will need to submit your booking using this portal.
  3. You then need to fill in the booking request form (MS Excel, 46kb), making sure you:
    • fill in when and where you want the service, and also your preferred delivery method
    • give the name of the candidate(s) taking the test - make sure the names are exactly as shown on the ID that they will have to bring with them to the test
    • give the CITB credit account number if you have one
    • indicate your preferred payment method in the covering email - if you're not using a credit or debit card to pay for the service, we will arrange a call-back to take payment
    • fill in the form completely, otherwise your booking will be rejected and you will have to start all over again.
  4. After you've submitted the form and paid for the service, you will receive confirmation for your booking by secure email.
    • We ask for payment at least 10 days before the test date.
    • Payment must have cleared into our bank account at least 6 working days before the test date before we send a booking confirmation.

Candidate(s) who will be taking the test will receive a confirmation email/letter confirming their test slot. If you have asked your candidate(s) be reminded of their test slot, they will receive an email or text message 24 hours before the date.

Changing the candidate list

If you need to change who will be taking the test, you must do this at least 6 working days before the test date. We cannot make any changes to the list after this period.

Enquiries and further support

Please email citb.mobiletesting@pearson.com or phone 0344 994 4492 if you need additional help with mobile testing bookings.

You can reschedule or cancel a test:

Reschedule or cancel online

To cancel or reschedule a test, you need to login to the Pearson VUE test booking system. You will need the username and password you used when you first registered to use the system.

If you do not have a login, you can register for an account to manage your test booking.

Rescheduling the test

You must reschedule your test at least 72 hours before the test date:

  • it is free to to change to a different test date online if you do this at least 72 hours before the test date
  • you cannot reschedule your test less than 72 hours before the test date; you will lose your test fee completely in this instance.

Cancelling the test

To cancel your test and get a full refund of your test fee, you need to do this online at least 72 hours before the test date.

Your test fee will not be refunded if you cancel your test less than 72 hours before the test date.

Refunds will be made:

  • to the debit or credit card used at the time of the booking
  • by cheque within 15 working days from the date you cancelled the booked test online.

You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date, so long as you do this at least 72 hours before the test date.

Reschedule or cancel by phone

To reschedule or cancel your test, call 0344 994 4488. The line is open from 8am to 8pm Monday to Friday, and 8am to 12pm on Saturdays. The line is closed during Bank Holidays.

Rescheduling the test

  • If you reschedule by phone at least 72 hours before the test date, you will be charged £5 to change the date.
  • You cannot reschedule your test less than 72 hours before the test date; you will lose your test fee completely in this instance.

Cancelling the test

  • If you cancel by phone at least 72 hours before the test date, you will get a refund, minus a £10 administration fee.
  • If you cancel by phone less than 72 hours before the test date, you will not get any refund of your test fee.

Refunds will be made:

  • to the debit or credit card used at the time of the booking
  • by cheque within 15 working days from the date you cancelled the booked test online.

You will not get a refund if you paid by vouchers. Instead, you can reschedule the test for another date so long as you do this at least 72 hours before the test date (see rescheduling the test by phone above).

Full details of the booking terms and conditions are available to download (PDF, 181KB).

You will need to take a completed parental consent form (PDF, 120kb) with you to your test and you will need to contact our customer service centre on 0344 994 4488 for help with your booking.

In the exceptional circumstance that you don’t have any photographic identification, you will also need to take a completed Under 16 confirmation of ID Form (PDF, 171kb), signed by a member of the teaching staff at the school or college that you attend.